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  1. SplishSplash
  2. Returns and exchanges
  3. What is your Return Policy?

What is your Return Policy?

We totally get it, and thanks for asking! We have a 30-day return/exchange window in which you can return your order for a refund, exchange, or store credit. To return it, the product(s) must be in original condition, fully intact with the original packaging and tags. If the product is received with any signs of wear and tear, an additional fee may be deducted from the refund, at our discretion. Once we’ve received and inspected your return, we will process the exchange, refund, or store credit. It can take up to 3-5 business days to process the return once it is received. Want to go ahead and process a return? Head to our Returns Portal! After a return has been processed in our system, you will have 14 business days to ship the product back to us. Inactive returns will be automatically cancelled after this window. PS: You’ll need your order number and the email or shipping post code associated with the order to start your return! Can’t find it? Reach out to our team for help!

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